FAQ

Depending on your location, delivery takes 10 to 15 business days (maximum).

We do everything possible to maintain excellent quality both in our products and our service. All at a reasonable price.

We offer free shipping on all orders with no minimum purchase required.
This offer applies to all mainland European countries and Maghreb countries.

However, for overseas territories, we must add an additional charge to cover our costs.

If you order multiple products, they may be shipped separately to optimize shipping costs.

However, they should all arrive within the promised delivery time.

Package lost or misplaced by the postal services?

After the standard delivery times have passed, we will arrange a replacement shipment at no extra cost.

(or a refund if reshipping is not possible)

Depending on the size of your order, we can offer you discounts. Please contact us at contact@abacusuniverse.com

If you wish to modify a placed order, please contact us as soon as possible before it is processed.

After this, it will no longer be possible to change the order.

You can cancel your order free of charge as long as its status has not yet changed to "processing" or "shipped". After that, we reserve the right to apply cancellation fees.

Unless the product has a proven defect, we are unable to accept product returns.

Abacus Universe accepts payments via Paypal and Stripe.

Cryptocurrency payments are also possible if you prefer. Please contact us by email at contact@abacusuniverse.com for this option.

In one word: Yes.

We use a proven web solution that is highly secure with 128-bit SSL encryption and certification.

Payments are processed by Paypal and Stripe, industry leaders for over 20 years.

You can rest easy knowing your transaction is safe.

No problem,

Please send us an email at contact@abacusuniverse.com